Who we are

First Response UK Ltd is a joint venture between Complete Recoveries UK Ltd and Recompense Ltd. We have the combined experience and expertise to offer a cost-effective accident management service.

Complete Recoveries UK Ltd is a specialist company in the vehicle replacement and repair field also providing a first class call centre service with 24/7 facilities. Recompense is a market leader in the provision of legal advice and services to victims of road accidents, as well as specialising in the recovery of uninsured losses. Recompense is a firm of Solicitors incorporated under Law Society Incorporated Practice rules.

Our combined strengths serve to offer our clients a level of competence and professionalism that benefits both insurers and insured.

Operating throughout the UK, 24 hours a day we offer the highest standards of service. Our dedicated claims handlers are on call to implement all the practical and technical aspects of accident management. This seamless service removes the doubt and confusion experienced by so many people involved in road accidents. By giving them just one telephone number to call, we aim to get them back at the wheel with the minimum of stress.

What we do

We have developed a unique service to the insurance industry, designed to allow insurers to enhance their reputation and win valuable policy renewals by offering an improved service at each stage in the process - driving expectations up and driving costs down.

Your policyholder enjoys the benefit of one single point of contact for vehicle hire and claims management on a no fault no fee basis, also offering full accident management services in fault accidents.

You enjoy the benefit of reduced costs by eliminating the need for an in-house claims management team, reduced vehicle replacement costs and reduced repair costs.

This is not an automated service; our telephones are answered by staff who are trained to deal calmly and efficiently with people who may be confused, angry or distressed. They are trained to get all the required insurance details, the circumstances of the accident and to establish the need and urgency of a replacement vehicle and repair. If the vehicle is not driveable, we will provide a replacement within four working hours. If the vehicle can be driven, we will arrange for it to be taken to one of our approved repairers in order to control costs.